Privacy Policy

Last updated: November 21, 2025

This Privacy Policy explains how Flowbuy (“Flowbuy”, “we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from flowbuy.co.uk (the “Site”) or otherwise interact with our services (the “Services”).

Please read this Privacy Policy carefully. Questions? E-mail us: info@flowbuy.co.uk

1. Personal Information We Collect

A. Information You Provide

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely; we do not store full card information)

  • Order details

  • Account information (if applicable)

  • Communications with customer support

B. Automatically Collected Information

We automatically collect device and browsing information such as:

  • IP address

  • Browser type

  • Device identifiers

  • Pages visited

  • Cookies and tracking technologies

C. Information From Third Parties

We may receive information from:

  • Payment processors

  • Shipping providers

  • Advertising platforms (e.g., Meta, TikTok, Google)

  • Analytics services (e.g., Shopify Analytics, Google Analytics)

2. How We Use Your Information

We use your personal information to:

  • Process and deliver orders

  • Communicate with you regarding your purchase

  • Provide customer support

  • Send marketing communications (where permitted)

  • Improve our website and services

  • Detect and prevent fraud

  • Comply with legal obligations

3. Cookies & Tracking Technologies

We use cookies to:

  • Operate essential functions

  • Analyse site usage

  • Personalise content

  • Deliver targeted advertising

You may disable cookies in your browser, but this may affect site functionality.

4. Sharing Your Personal Information

We may share your information with:

Service Providers

  • Shopify (commerce platform)

  • Payment processors

  • Shipping partners

  • IT and security providers

Analytics & Advertising Partners

  • Meta (Facebook & Instagram)

  • Google Analytics & Google Ads

  • TikTok Ads

Legal Authorities

If required by law or to protect our business.

Business Transfers

If Flowbuy becomes involved in a merger or acquisition.

We do not sell personal information.

5. International Data Transfers

Your data may be processed in the Netherlands, the UK, the EU, or other countries where our service providers operate.

We rely on:

  • UK GDPR

  • Data Protection Act 2018

  • Appropriate safeguards for international transfers

6. Data Retention

We retain personal information only as long as necessary to:

  • Provide our services

  • Fulfil orders

  • Meet legal and tax obligations

  • Resolve disputes

7. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data

  • Request corrections

  • Request deletion

  • Object to processing

  • Request data portability

  • Withdraw marketing consent

  • File a complaint with the UK ICO

To exercise your rights, contact us: info@flowbuy.co.uk

8. Minors

Our services are not intended for individuals under 16.
We do not knowingly collect children’s data.

9. Marketing Communications

You may unsubscribe from marketing emails at any time.
Transactional emails (order updates, receipts) will still be sent.

10. Contact Us

Flowbuy operates under registration number 93981602 and VAT ID NL005055894B45.
Registered address: Delft, The Netherlands.
Email: info@flowbuy.co.uk

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us using the email above.