Exchanges or Returns
🌟 FlowBuy Return & Refund Policy
At FlowBuy, we want every customer to feel confident shopping with us. Our policy is designed to be clear, fair and easy to follow.
1. General Return Conditions
14-Day Return Window
You may request a return within 14 days of receiving your item.
Return Requirements
Items must be:
• unused & unworn
• in original condition
• with all packaging and tags attached
• supported by proof of purchase
How to Start a Return
Email our support team at info@flowbuy.co.uk before sending anything back.
We will provide the correct return address and instructions.
Return Shipping
Return shipping costs are paid by the customer.
2. Damaged, Incorrect, or Missing Items
Please inspect your order upon arrival.
We will replace or refund if:
• you received the wrong item, size, or colour
• items are missing
• the product arrives damaged or defective
• the measurements differ more than 3 cm from the size chart
Email us with photos + your order number so we can assist you quickly.
3. Quality Standards
We will replace or refund items that are genuinely defective, such as:
• broken zippers
• holes or damaged fabric
• missing components
• packaging damaged during transit
Not considered defects:
• sizing differences within a normal range
• item fits differently than expected
• personal preference/dissatisfaction
• packaging damaged while being opened
4. Delivery & Shipping Issues
We will reship or refund in the following cases:
• EU delivery exceeds 35 days from dispatch
• Non-EU delivery exceeds 37 days
• parcel confirmed lost in transit
• tracking has no update for an extended period
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EU: 30+ days
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Non-EU: 32+ days
• undelivered parcel despite complete & correct address
Not eligible:
• tracking shows “delivered”
• claim made after 6+ months
• packaging damaged by customer upon opening
5. Exchanges
Want a different colour or size?
-
Return the original item
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After approval, place a new order
This is the fastest way to receive your preferred item.
6. Refund Process
Once your return is received and inspected, we will notify you.
• Approved refunds are processed within 10 working days
• Refunds go to your original payment method
• Your bank/card provider may take extra time to update the balance
If you don’t see your refund after 15 working days, contact us at info@flowbuy.co.uk.
7. UK Consumer Rights
Under UK law, you are entitled to a 14-day cooling-off period.
You may cancel and return your order within this timeframe.
Items must meet the conditions listed in Section 1.
8. Contact Us
We are here to help with any questions about returns, quality, or delivery.
Our team aims to provide a smooth, fair and supportive experience every time you shop with FlowBuy.